![]() ![]() ![]() When guests arrive at the Zoo’s entrance with these pre-arranged exceptions, our staff will direct them to Security to have their items screened. This will require a little extra time, so we kindly ask that guests build that into their schedule. Pre-arranged groups, such as school groups or large private events, can request exceptions through their Zoo contact. Guests can reenter the Zoo on the same day after receiving a handstamp upon exiting. Guests are also welcome to store oversized bags and coolers in the Picnic Shelter located just outside the Zoo entrance adjacent to the parking lot, or enjoy use of the Picnic Shelter and then store the bags and coolers in their personal vehicles. Outside food and drink are permitted at the Zoo only, but glass containers, alcohol and straws are prohibited. Approved bags and coolers can be kept with guests or stored in several storage locations around the Zoo, including one just north of Lakeside Grill, and, during Zoombezi Bay’s operating season (late May through Labor Day), the Zoombezi Bay Cooler Cove and the Cooler Cove by Falcon Fall. Bags and coolers left unattended outside of these areas will be confiscated. Guests are welcome to bring bags up to 22” long x 10” wide x 12” high, and coolers (hard and soft) up to 14” x 14.” Bags, suitcases and coolers on wheels are prohibited. To help ensure that all guests enjoy a safe experience during their visit, only authorized bags will be permitted inside the gates at the Columbus Zoo and Aquarium and Zoombezi Bay. Rentals are near the Zoo's entrance for an additional fee and are available on a first come first serve basis. Information for guests with disabilities can be obtained at any Guest Relations location. If you are separated from someone, please ask an employee for assistance. The Zoo is prepared to involve law enforcement whenever the situation dictates. If you are separated from your child, experience has shown most are found in the same area where the child was lost in minutes. Please report lost children to any staff member or volunteer. *If you have any questions or concerns, please call us at 61 or email a description of the item and approximate day it was lost. The Columbus Zoo and Aquarium and Zoombezi Bay cannot mail Lost & Found items.The Columbus Zoo and Aquarium and Zoombezi Bay are not responsible for any lost or stolen items.Messages may be left at either Guest Relations location. Nursing mothers can find privacy at the First Aid Stations. Please see map for ATM locations.Ĭhanging facilities are in most restrooms. VISA, Mastercard, Discover and American Express are accepted for park admission, most gift shops and select food stands. Located at the entrance of the Columbus Zoo and Aquarium and at the entrance of Zoombezi Bay for services such as ticket/membership upgrades, ride wristband purchases, re-admittance hand stamping, separated guest assistance and information for guests with disabilities. ![]()
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